Can WordPress handle the traffic of a storm or a network outage?

Yes, when the hosting and the pages are built for it. An outage brings many people to the same few pages at once. We build those incident pages light, on managed hosting, and we agree with your team before launch which pages must stay fast when everything else can wait.

Do you build billing, outage maps or customer accounts?

No. Billing, accounts, outage management and plan checkout remain in your current systems. Our part is what customers read: status updates, rates, plans, programs, news and support pages. Those pages link to, embed or hand off to your systems, so the website never becomes part of billing or the network. See how we build enterprise WordPress: diagnose, build or migrate, operate.

Does ADA Title II apply to us?

If you are a municipal utility, a public power or water district or another public entity, the Department of Justice rule requires WCAG 2.1 AA for your web content. The compliance dates are April 26, 2027 for entities serving 50,000 people or more, and April 26, 2028 for smaller ones and special districts. Private utilities and telecom providers fall under other rules. Confirm your case with your counsel. We build to WCAG 2.1 AA either way. More on accessibility.

Will our security team clear WordPress next to critical infrastructure?

Your public website should share nothing with grid or network operations. We design it that way, and we document the setup for your security review before launch. More on how we approach security.

Will AI assistants give customers the current outage or rate?

Only if they can read it. An update posted only as an image or a social post is hard for them to use. When every update, rate and plan has its own current page with structured data, search engines and AI assistants find the version you published today. In the platform review, we show you what the main AI assistants answer about your service and your rates.

Do we need WordPress VIP?

Not always. VIP fits providers that want a host built for traffic peaks, with certifications their auditors already know. Other enterprise hosts can pass your review too. 40Q is the first WordPress VIP agency partner based in South America, and the choice of host comes out of the platform review.

Have you built this for utilities or telecom providers?

Our published cases are in banking, research, technology, education and media. The builds on this page come from that work: structured content, approvals, integrations with the systems a client already runs, accessible block libraries and planned migrations. In the platform review, we show you which fit your network and what stays with your team.

WordPress for utilities and telcos

When service goes down, your site answers first. AI reads the current update.

Outage updates, rates, plans and programs in one WordPress platform, answered for each customer’s address. Your communications team publishes without waiting on a developer, on pages built to stay up when everyone checks at once. For power, water and gas utilities and telecom providers.

Book a platform review See where customers get stuck

What utility and telecom teams tell us

Where customers give up and call instead

Customers visit your site when something has changed: an outage, a bill, a move, a new plan. These are the complaints that reach communications, customer care and regulatory affairs.

“During an outage, customers check social media before our site.”
“Our site can’t tell a customer what applies at their address.”
“A rate change means hunting for every page and PDF that shows it.”
“The site slows down on the day everyone needs it.”
“Customers can’t find the payment help or rebate they qualify for.”

What 40Q builds for utilities and telcos

The right answer for every address, even on the worst day

Customers judge your service by the day it fails. We build the site for that day, and for the ordinary days in between.

“During an outage, customers check social media before our site.”

Status updates often need a developer or a separate tool, so the website is the last channel to change. We give communications a status page they publish themselves. We build: an incident template and a site-wide alert banner your team publishes from WordPress without a developer, with affected areas, estimated restoration time and a link to your outage map, in a format search engines and AI assistants can read.
“Our site can’t tell a customer what applies at their address.”

Plans, rates, availability and crews change by area, and a generic page sends people to the call center. We answer by location. We build: an address or ZIP lookup that asks your serviceability or customer system and shows the plans, rates, outages and programs for that address.
“A rate change means hunting for every page and PDF that shows it.”

Approved rates and plan terms appear in many places, and your regulator expects the current one in all of them. We make each rate a record, not a sentence. We build: rate schedules and plans as structured records with service area and effective date, scheduled to switch on the effective date, and, for US broadband plans, the FCC label shown on the plan page itself.
“The site slows down on the day everyone needs it.”

Storms and network incidents send everyone to the same few pages at once, and those pages are often the heaviest on the site. We make them the lightest. We build: light incident pages, on managed hosting, with only the scripts those pages need, and we agree with your team which pages must stay fast.
“Customers can’t find the payment help or rebate they qualify for.”

Assistance programs, efficiency rebates and low-income plans often live in PDFs written for the regulator. We rewrite the path to them, not the programs. We build: a program finder by customer type and service area, eligibility in plain language, accessible forms (WCAG 2.1 AA) and pages in every language you serve.

Proof you can check

What your IT and regulatory teams can verify

A public site kept apart. We keep the public site apart from your operational systems and document every setting we own.

Built for the day everyone checks. Incident pages kept light, with only the scripts they need.

Accessible for every customer. The blocks your team publishes with are built to WCAG 2.1 AA, the level the Department of Justice rule sets for the web content of public entities.

Fifteen years, hundreds of WordPress projects. All on the same problem: letting the people who own the message publish it.

FAQ

Questions from communications, IT and regulatory teams

What comes up in a first platform review with a utility or a telecom provider.

Next step

Find out what customers see when service goes down

Thirty minutes with a WordPress engineer. We enter one of your service addresses, look for its status, its rate and its plans the way a customer would, and show you which fix comes first. No deck and no sales pitch.

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